These terms set out the rules that govern your account on 372665b — from how you fund your wallet using Nagad or Bank Transfer to how we handle your transaction records and account data. Your use of this site confirms you have read and accepted these conditions, and that access is permitted under the laws and eligible regions where you are located.
Account holder obligations
Nagad & Bank Transfer rules
Transaction record access
Jurisdiction & eligibility
POLICY TERMS DETAIL
How These Terms Apply to Your Account
When you register and fund your account on 372665b, you enter into a direct agreement with us under these terms. Every deposit action — whether you route funds through Nagad or complete a direct Bank Transfer — is subject to the transaction conditions published in your account area at the time of that action. We may update these terms when our services change; we will post a notice in your account dashboard before any material change takes effect, and continued use after that notice counts as acceptance. These terms do not override any statutory rights you hold under applicable law in your eligible region. Where any clause conflicts with a mandatory local legal requirement, the local requirement takes precedence only to the extent of that conflict. If you are uncertain whether access or participation is lawful in your jurisdiction, check the relevant local rules before continuing. We have built this policy around the account-to-wallet path our customers use daily, so payment context and transaction history are central to how obligations and rights are described here.
Nagad deposit terms
Bank Transfer conditions
Account wallet rules
Transaction record retention
COVERAGE & SCOPE
What These Terms Cover and What They Do Not
Understanding the boundaries of this policy helps you know where your rights and our obligations begin and end. These terms apply to your registered account, the funded wallet attached to it, all site content you access while signed in, and any transaction you initiate through our published payment rails. They do not extend to third-party services that operate their own separate terms once you leave this domain.
Account Access
All rules around opening, verifying, suspending or closing your registered account on 372665b fall under these terms. This includes your sign-in credentials, account details and the wallet balance linked to your profile.
Transactions
Deposits via Nagad and Bank Transfer, withdrawal requests, wallet adjustments and related transaction records are all governed here. The limits and verification steps shown in your account at the time of each transaction apply.
Site Content
Game lobby access, promotional notices published on-site and any content you interact with while authenticated are within scope. This covers titles available from the studios in our lobby, including Habanero, Microgaming, Spadegaming and Pragmatic Play.
Third-Party Services
External payment providers, your mobile network, and any off-site links operate under their own separate agreements. We are not responsible for the terms, availability or conduct of those third parties once you exit the 372665b domain.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under This Policy
These terms are not just obligations — they also set out concrete steps you can take to manage your account relationship with us. Your transaction history is visible in the signed-in account area; every deposit and withdrawal record is stored there and you can review it at any time. If any account detail — your registered contact information, payment method on record, or wallet-linked data — appears incorrect, you can raise a correction request through the account settings screen or by contacting support directly. Where you believe a transaction has been processed in error, submit the relevant transaction reference number through the support channel so our team can trace it against the payment record on file. These rights apply as long as your account remains active and in good standing under these terms. Availability of specific actions may depend on local law and the eligible region you access the site from.
Review Transaction Records
Open the account dashboard while signed in to see your full deposit and withdrawal history, including each Nagad or Bank Transfer entry with its date, amount and status.
Correct Account Details
Navigate to account settings to update your registered contact details or flag a discrepancy in your wallet information. Changes to payment method details follow the verification steps shown on that screen.
Raise a Policy Question
If any clause in these terms is unclear, contact our support team with your account ID and the specific section you are querying. We will respond through the channel you used to raise the question.
Request Account Support
For suspension, closure or data-handling requests, use the dedicated support route in your account area. We aim to confirm receipt and next steps promptly, though resolution timelines depend on the nature of the request.
POLICY CONTACT PATHS
How to Reach Us About These Terms
If you have a question about these terms, a dispute over a transaction, or a request related to your account data, use the contact routes published in the support section of the site. We do not operate phone lines or walk-in services; all policy-related queries are handled through the routes below.
Live Chat Support
Open the chat widget from any page while signed in. Provide your account ID and the terms section or transaction reference you are asking about so the team can pull up the relevant record without delay.
Email Support
For written correspondence about account terms, data requests or transaction disputes, use the support email address listed in the site's contact section. Include your registered account email and a clear description of the issue.
Help Centre Articles
The Help Centre covers the most common policy questions — account limits, payment rail conditions for Nagad and Bank Transfer, and record-access steps — so check there first before opening a ticket.
DATA & ACCOUNT SECURITY
How We Handle Your Data Under This Policy
Our obligations around data handling, account security and record retention are part of these terms, not a separate document. Here is how each area works in practice.
Data Handling
We collect and store the account and transaction data needed to operate your wallet and process Nagad or Bank Transfer payments. We do not sell your data to third parties. Retention periods follow applicable legal requirements and are not extended beyond what is necessary.
Cookies & Session Data
We use session cookies to keep you signed in across pages and device sessions. Functional cookies are required for the account area to work; you can review optional cookie categories through the cookie notice shown on first visit.
Account Security
You are responsible for keeping your sign-in credentials secure. If you suspect unauthorized access to your account, change your password immediately using the account settings screen and notify support through the live chat route.
Requesting Changes
To request a correction to stored personal data, or to ask about data held on your account, contact support by email with your account ID and the specific data point you are querying. Requests are handled subject to applicable local law and eligible-region requirements.
TERMS FAQ
Common Questions About These Terms
If you have questions about how these terms apply to your account, these answers cover the situations we hear about most often.
Do these terms apply if I access 372665b from a mobile browser?
Yes. These terms apply regardless of the device or browser you use. Mobile access through your phone — whether you arrive via the web browser or a saved shortcut — is covered by the same account rules and payment conditions as desktop access. Eligibility still depends on your local law and eligible region.
What happens to my Nagad deposit if a transaction error occurs?
If your Nagad deposit does not reflect in your wallet within the window described in the payment instructions on-screen, note the transaction reference number shown by Nagad and contact support via live chat or email. We trace the payment record on our end and confirm the status, then resolve according to the conditions in these terms.
Can I request a copy of my full transaction history?
Your transaction history is available directly in the signed-in account dashboard without needing to submit a request. If you need a formal record export — for example for a Bank Transfer dispute — contact support by email with your account ID and the date range you need covered.
How will I know if these terms change?
We post a notice in your account dashboard before any material update to these terms takes effect. Continuing to use the site and your account after that notice period counts as acceptance of the revised terms. We do not make retrospective changes to conditions that apply to transactions already completed.
What should I do if I think my account was accessed without my permission?
Change your password immediately through account settings. Then contact us via live chat and provide your account ID and the approximate time you noticed the issue. We will review the access log for your account and advise on next steps. Do not attempt further deposits until the matter is resolved.
Do these terms cover disputes about game outcomes in the lobby?
Game outcome disputes involving titles from studios like Habanero, Pragmatic Play, Spadegaming or Microgaming are handled under the dispute resolution section of these terms. Contact support with the game name, round or session ID and the account timestamp. We escalate to the relevant provider where the outcome data is held.
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